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(Frequently Asked Questions)
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Frequently Asked Questions
Click on the blue wording and you will be taken to a paragraph of
explanation
If it is easier for you, then cut to the chase and
ask us the
question directly
How do I set up Outlook
to send/receive?
How do I set up
Outlook Express to send/receive?
What is a domain name?
What
domain name can I have?
What happens if the domain name
I want is already registered?
How long do I keep my domain name?
I want a .ie account - why do you not do them?
Can I add another
email to my package later?
Can I have more than
one primary address?
Can I order up a primary address but have it diverted to my existing email
address?
I already have my domain with another Registrar / Service Provider - can I
move to you?
Your domain hosting costs are very reasonable. I have several domains
registered with other Registrars - can I transfer them to you?
I don't have an Email application - I will need to rely on your Webmail
service. Is it reliable enough?
I cannot get my email application to link with your servers. What am I
doing wrong?
Can I cancel
partway through the 2-year period?
It is coming up to the end of my 2-year term - how do I renew my services?
I am partway through my contract but I want to move to another Service
Provider. Can I?
I have other email addresses. Can I divert them to the address I set up
with you and then use only one?
I have other email addresses
from yourselves. Can I divert them to the address I set up
with you and then use only one?
I am getting
a lot of spam. What can I do about it?
Things disappear from
Webmail on me.
Is it difficult to get my email application to interface for incoming and
outgoing email messages?
What is webmail?
How much email can I store?
If I
order more email accounts, can I get some discount?
How many
addresses can I have in my email application?
Can I
get my email addresses to divert to another address?
Ad Hoc
Payments - what are they and how do they work?
The order process is too long - I can't be bothered going through all of
it.
I want to change my password - how?
Does each email address have a different password?
Can I have more addresses at the one domain?
Your shopping cart is WebWorking4U, not EmailJust4Me - why?
How safe are my Credit Card details?
Why do you have three ways of paying?
Does my email get covered in adverts?
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How do I set up Outlook to send/receive?
(these instructions will vary dependent on the version of Outlook in
operation, but will serve as a guide)
- Open Outlook, click the "Tools" drop-down menu and select "Email
Accounts".
- Select "Add a new e-mail account" and click Next.
- Select POP3 and click Next
- Enter your full email address (e.g. jackie@jackiecampbell.co.uk).
- Enter mail.yourfulldomain for both the incoming and outgoing mail
servers (e.g. mail.jackiecampbell.co.uk for both).
- The Username should be the same as the full email address (e.g. jackie@jackiecampbell.co.uk)
and the password is what we have given you in the introductory email.
- Do NOT select Secure Password Authentication.
- Click "More Settings" select "Outgoing Server".
- Select "My outgoing server requires authentication".
Job Done
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How do I set up
Outlook Express to send/receive?
- Open Outlook Express and click the "Tools" drop-down menu and select
"Accounts".
- Click the "Mail" tab to view the current email profiles already set up.
- Click "Add " then "mail".
- Enter your name and surname or company name or however you want to refer
to this email. Click next when done.
- Enter your full email address (e.g. jackie@jackiecampbell.co.uk) and
click Next
- Enter mail.yourfulldomain for both the incoming and outgoing mail
servers (e.g. mail.jackiecampbell.co.uk for both).
- The Username should be the same as the full email address (e.g. jackie@jackiecampbell.co.uk)
and the password is what we have given you in the introductory email.
- Select Finish.
- You will be returned to the Internet Accounts window. Select the new
mail profile that you have just created and click the "Properties" button
on the right of the window.
- Click the "Servers" Tab and put a tick in the option called "My server
Requires Authentication". Click "Apply" then "OK".
Job Done
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What is a Domain Name?
It is the bit after the www. in all the Internet
addresses you have come across. For an email, address, it is the bit
after the "at" sign. Your Domain Name must be truly unique.
Once you have decided on a Domain Name, it is necessary to
check it out before proceeding to attempt
to purchase it. Check out our
anatomy page.
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What Domain Name can I have?
Virtually anything, as long as it is unique.
There are some restrictions like avoiding another Company's Trademarks or
recognised wording, or close misspellings of other businesses or whatever.
You should also avoid obscene and otherwise controversial wording.
Please note, we cannot monitor this for you - we will try to carry out
your instruction - if it gets you into bother or means that we have to
withdraw a related service, then we will be obliged to do so and no refund
will accrue under such circumstances.
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What happens if the domain name I want is already registered?
Simple. Pick another one. You do not have
a real choice here. Unless you feel that the chosen domain is yours
and you can put a legal argument forward to acquire it for yourself.
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How long
do I keep my Domain Name?
Two years. It is possible to order some domains
for longer periods and a dot-com one for one year, but we do not offer
that with our packages. All of our packages cover for a full 2
years.
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I want a .ie account - why do you not do them?
The Irish domain is available, but only to those Companies who are
genuinely Irish. To get a .ie domain, you must provide documentary
evidence of your Company operating in Ireland. Also, the costs of
hosting on an Irish host is much more that the hosts which we have found
in UK and America. So, for the meantime, until we have evidence that
there is custom to be made, we are not offering .ie accounts. If you
feel we should change our mind, please drop us an email registering your
support for such a change in policy.
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Can I add another
email to my package later?
Yes. The cost will vary, based on exactly when you add
the additional address. The timing is dependent on the 2-year term of the
domain name. So, for example, if you add a new address to your .co.uk
email account six months after you bought your account, you will be
charged for 18 months of use, plus a £5 admin charge - some £10.50 plus £5
= £15.50.
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Can I have more than one primary address?
Yes. You can have as many as you like!
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Can I order up a primary address but have it diverted to my existing email
address?
Yes. But you will not have the facility to "send" from your
new address. If you are doing this for whatever reason, it might be better
to simply buy a domain off us and use our domain-parking facility which
will divert all website calls (or display a splash page) and has a global
divert of all emails. The cost to buy and park a domain are less than
buying an email account - for example - £10 for two years for a .co.uk. If
you want to do this, drop us an
email.
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I already have my domain with another Registrar / Service Provider - can I
move to you?
Yes. We can arrange for a transfer, especially if you are
already doing nothing other than email and maybe a holding page on your
domain's web page. Drop us an
email explaining what you want to do.
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Your domain hosting costs are very reasonable. I have several domains
registered with other Registrars - can I transfer them to you?
Yes. Contact us beforehand by
email. We will check up and
ensure that the transfers can happen and also clarify the costs involved.
For example, it costs nothing to move a co.uk. domain and,
currently, our Service Provider allows a transfer of a .com domain for £5
but automatically extends the duration of the domain name for another year
- but, of course, we need to charge an additional £5 admin fee for such transfers.
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I don't have an Email application - I will need to rely on your Webmail
service. Is it reliable enough?
Yes. The only concern would be that you will have to
manage your data storage for two reasons (at least). One - each account
has a maximum data storage limit, (at time of writing, set to 1Gigabyte),
and you will have to stay below that to keep your account operating
properly. Two - there is a storage time-limit on email - if the email
account has been
left for 100 days without being accessed in any way, it will get zapped. So, yes, you can rely on Webmail, but we
definitely recommend the use of some email application to download all
emails.
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I cannot get my email application to link with your servers. What am I
doing wrong?
First thing to check is the status of Firewalls or
other software which may be preventing access. We have found that certain
software does not allow access to our servers until told that the
link is safe. The next things to check are that you have provided the
correct account names, email address and servers - spelling is very
important and, for best results, use lower case letters everywhere. If you
have checked everything without success, then please drop us an email or
call to see if we can help. We should point out that this is not within
our remit and we can only use our "best endeavours" to sort you out.
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Can I cancel
partway through the 2-year period?
Yes, but we cannot issue any refund as we have bought the
facilities for a full-term, 2-year period. You may want to leave the
account un-used rather than cancel it through us. We would also have to
raise a £5 admin fee for cancelling your account. So, best to just leave
it there if you no longer want it.
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It is coming up to the end of my 2-year term - how do I renew my services?
We will remind you in the run-up to the end of the Period.
By default, we will not automatically renew any services, so it is up to
you to ensure that we have communicated with you and that you have paid,
in advance, all monies due. Only when we know you still want the service
and that you have paid for it will we renew the term. Please note, this
will be the time to add any new email addresses to your email package - it
is the one time when the Admin fee will be waived - we are in there
sorting out the following year, so, while there, we can arrange for
changes to the account.
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I am partway through my contract but I want to move to another Service
Provider. Can I?
Yes. No problem. Transfers are initiated by your new Service
Provider, but it is essential that you tell us so that we have permission
from you to allow the transfer to proceed. We will flag your account as
being ready for transfer and then your new Service Provider can take
control. We do not make any charge for this - the only thing we ask is for
you to give us your reason for leaving. Please ensure you have checked out
the prices with your new Provider before you start this whole process.
Please also note that we will not allow refunds under such circumstances.
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I have other email addresses from another Service provider. Can I divert them to the address I set up
with you and then use only one?
Yes. Divert them all through to your new address. The
only problem is that you cannot "send" from any of these other addresses
but you can certainly keep receiving from them. We cannot set up those
diverts for you, though - you will need to do them yourself. You
could always ask us to transfer these other accounts over to our control -
if that's what you want, drop us an
email
to explain and leave us to get on with it.
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I have other email addresses
from yourselves. Can I divert them to the address I set up
with you and then use only one?
Yes. You can divert them all through to one address.
We must point out that this will cost you an admin fee of £5 for each
domain we have to adjust (but for that £5 we will divert as many addresses
as you want at that domain). You can have this free if you tell us
while you buy your email -
if we are in setting up your email, we can also do the diverts - if we
have to re-visit later, then the admin fee is due.
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I am getting
a lot of spam. What can I do about it?
The multi-million dollar question! There are lots of
ways to try to mitigate against spam and other "nuisance" email, but you
will not stop it all. The more you stop spam, the more prone you are to
stopping legitimate emails. Use of safe-lists, white-lists, black-lists or
whatever your email and Firewall applications will call them, can be
helpful as can spam-blocking at the main server, but there is no complete
solution or else it would be in place everywhere! You will have full use
of a spam-blocker with 4 settings - low, medium, high and extremely high. If it is a particular
problem, we can put some additional spam-blocking routines into the server
for your email addresses, but it will cost you £30 per
annum per domain for that service -
contact us if you want to pursue this further.
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Things disappear from Webmail on me.
If you are using an email application to download your
emails, this will happen. Webmail only holds the emails until such times
as your email application has interfaced with it, whereupon it will delete
the email as it knows the email has been downloaded to the application.
This can make it look as if your email is going down a black hole, but it
is, in fact, properly transferring itself to your email application.
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Is it difficult to get my email application to interface for incoming and
outgoing email messages?
No. We provide the server names, account names and current
passwords. However, we cannot expect to be able to cover every email
application that you might possibly have, so it is up to you to set up
your application to interface properly. Certainly, if you are having any
difficulty, please
email us or call and we will see what we can do to help.
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What is webmail?
This is an email service accessed directly via the web. To
access your email, you only need to have a pc with an Internet connection,
point the browser as the right website, log in and you can see your email.
Webmail is usually only a sort of lay-by for your incoming emails until
you download them to your email application and, as such, has a maximum
storage of 1 gigabyte. That is why we always recommend using the service with
an email application. However, where Webmail comes to the fore, is when
you are away from your own home / office and need to be right up to date
with any incoming messages - just log in and check, 24/7/365, wherever you
are in the world.
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How much email
can I store?
We recommend the use of an email application to which you
will download all of your emails. As such, the limit is that of your email
application and of the pc/server upon which the application is running.
There is a limit of 1 gigabyte within the Webmail product itself, but, as
you are always downloading current emails, this limit should never be
reached.
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If I
order more email accounts, can I get some discount?
We run a very tight ship, as you will have realised from our
prices - we certainly believe that our prices are very competitive.
However, if you have a specific situation wherein you need lots of email
addresses, drop us an email explaining the situation and we will see what
we can do.
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How many
addresses can I have in my email application?
Most email applications allow you to receive emails from
multiple incoming email addresses and also allow you to send from any
number. In Outlook, for example, you can construct the email as normal,
but, before hitting the "send" button, select the drop-down button beside
the send button and select the email address from which you want to send.
It is as easy as that. So, from within the one email application, you can
receive all of your emails and send from any one individual email address.
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Can I
get my email addresses to divert to another address?
Yes. We can set up diverts of all incoming emails to
an legitimate email address. Out new Control Panel puts you in control of
this and you do not incur an Admin fee from us.
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Ad Hoc
Payments - what are they and how do they work?
The Ad Hoc Payment Facility is available to all of our
Clients. It is where a miscellaneous amount of cash has to be paid for
services which are not so straightforward. It comes into its own when, for
example, a client has a complicated request or a mixture of requests and
some are mid-Period perhaps - we assess the emailed request, provide a
costing and a reference number and the client comes into Ad Hoc Payments
and can pay the appropriate amount, referring to the Reference Code we
have supplied in the email rather than any particular product or service. This is also how we handle
the situation for any customer who does not wish to go through the normal
processes for ordering off us.
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The order process is too long - I can't be bothered going through all of
it.
No problem. Just drop us an email explaining what you want
and we will sort it for you. We will assess what you want, clarify it with
you, (if necessary), then provide you with a reference number and an amount, you
come onto our site and pay through the Ad Hoc Payments facility and we set
up the service for you. We are here to help.
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I want to change my password
- how?
You log into your Webmail account at
http://email.WebWorking4u.co.uk
and change it there.
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Does each email address have a different password?
Yes. For complete privacy, each email
address has its own individual password.
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Can I have more addresses at the one domain?
Yes. There is no limit on
the number of emails you can have at each domain. If you don't see
somewhere to place your order, drop us an email detailing exactly
what you want. We will reply with a Reference Code and an amount of
money which you should then pay through our Ad Hoc Payments page,
whereupon we will supply the services as required.
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Your
shopping cart is WebWorking4U, not EmailJust4Me - why?
We have one shopping cart for
the Corporate Company but have individually branded sites. No matter which
site you are buying from, you will use the Corporate shopping basket and
checkout areas.
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How safe are my
Credit Card details?
We never get to see your Credit
Card details. At the relevant point when you go through our checkout, you
are passed directly to our Payment Service Providers - Nochex, Google
Checkout or Paypal. Your transaction is handled securely by them. Their
service then informs us simply that the transaction completed successfully
or failed.
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Why
do you have three ways of paying?
To give you the choice. Nochex
is for UK cards up to a value of £100. Paypal allows non-uk cards as well
and has no limit. Google Checkout is the new kid on the block and is
favoured by an increasing number of buyers. It is your choice.
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Does
my email get covered in adverts?
No. No adverts will appear on
our email product. This is a paid-for service and we do not need
advertising to support the business model. All outgoing and incoming
emails will be free of any additional advertising or marketing material
added by us.
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